Privacy Policy

Respect for the privacy of our customers and employees is one of the main pillars of Luso Guest House‘s activity.

Customers / employees must read this policy before sending or providing any personal data. Personal data corresponds to all the information collected and recorded that identifies a particular person (eg name, address, contacts, etc.).

Customers must make sure that children under the age of 18 do not send or provide personal data without their permission.

Collection, processing of data and purposes of user data

As part of the provision of the website hosted at www.lusoguesthouse.pt, the conclusion of any contracts, the provision of information, content, including newsletter, login areas, or any telephone contacts, and to other entities related to it, Luso Guest House may request the User to provide personal data, that is, information provided by the User that allows the accommodation to identify and / or contact him.

As a rule, Personal Data is requested when the Personal Data Holder registers on the website, requests a contact and / or sends newsletters, subscribes to a particular service, provides or requests information, purchases a product or establishes a contractual relationship with the hotel.

Personal Data consists essentially of information relating to name, gender, date of birth, telephone, mobile phone, email, address, tax identification number, passport / identification card data or credit card data (collected for the purposes of guaranteeing reservation or collection if applicable), although other Personal Data may be collected that may be necessary to manage the reservations made, including payment management (if applicable) and the management of your orders and preferences.

In general terms, the Hotel uses the Personal Data Holder Data for the following purposes:

  • Provision of hotel services and associated services (restaurants, bars, etc.);
  • Contacts management;
  • Billing and collection;
  • Registration on the web page;
  • Inform the Holder of Personal Data, who has requested it, of new products and services made available on the website and / or in the hotel unit, special offers and campaigns, updated information on the activity of the Hotel and, in general, for the purposes of Hotel marketing, through any means of communication, including electronic support;
  • Allow access to restricted areas of the web page, according to previously established terms;
  • Provision of Services, and other services, such as newsletters, opinion polls, or other information or products requested or purchased by the Personal Data Holder.

Who your data is shared with

Luso Guest House is based only in Portugal and does not provide its customers’ information to any other entity except in the event that the Personal Data Holder contracts with the Accommodation services that are provided by other entities. In this case, the Data of the Holder may be consulted or accessed by these entities, to the extent that this is necessary for the provision of said services.

Under applicable legal terms, the Accommodation may transmit or communicate the Data of the Holder to other entities in the event that such transmission or communication is necessary for the performance of the contract established between the Personal Data Holder and the Accommodation, or for pre-contractual steps to be taken. request of the Personal Data Holder, in case it is necessary for the fulfillment of a legal obligation to which the Hotel is subject or in case it is necessary to obtain the legitimate interests of the Hotel or third party.

Security measures implemented

In order to guarantee the security of the Personal Data Holder Data and maximum confidentiality, the Accommodation treats the information you have provided to us in an absolutely confidential manner, in accordance with its internal security and confidentiality policies and procedures.

The accommodation undertakes to apply the technical and organizational measures necessary and adequate to protect the Data of the Holder and to comply with legal requirements. In this sense, the communication between the user’s device and the accommodation’s web page is carried out through secure channels and communications using the HTTPS protocol. Still, in terms of general measures, the Accommodation adopts the following:

  • Regular audits to identify the competence of the technical and organizational measures implemented;
  • Awareness and training of personnel involved in data processing operations;
  • Mechanisms capable of ensuring the confidentiality, availability and permanent resilience of information systems;
  • Mechanisms that ensure the restoration of information systems and access to personal data quickly in the event of a physical or technical incident;
  • The storage of highly confidential data (such as credit card data) is done for a very restricted period of time, only for the fulfillment of the services contracted with the Hotel, and after the completion of these services they will be deleted and will not be recorded in the history of the customer.

Use of Cookies

When you visit our website, your consent will be required for the creation and recording on your computer of a text file (Cookie). This file will allow you to access the Site more easily and quickly, as well as to personalize it according to your preferences. Most browsers accept these files (Cookies), but the Personal Data Holder can delete them or automatically set their block. In the “Help / Help” menu of your browser you will find how to make these settings. However, if you do not allow the use of cookies, there may be some features of the Site that you will not be able to use.

Changes to the Privacy Policy

Accommodation reserves the right to change this Privacy Policy at any time. In case of modification of the Privacy Policy, the date of the last change, available at the top of this page, is also updated. If the change is substantial, a notice will be posted on the website.

How you can change or request deletion of your data

User data will be kept for a sufficient time to fulfill its purpose or until the user requests its removal from Luso Guest House. The period of time during which data is stored and preserved varies according to the purpose for which the information is processed.

At any time, you can request to change or delete your Luso Guest House customer data. To do so, simply inform the accommodation by email, to info@lusoguesthouse.pt or by letter to 116 Sá de Miranda, Braga, Portugal.

The Privacy Policy, as well as the collection, processing or transmission of Data of the Holder, are governed by the provisions of Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27 April 2016 and by the applicable laws and regulations in Portugal.

 

info@lusoguesthouse.pt 

+351 924872587 (Call to National Mobile Network)
116 Sá de Miranda | 4700 – 352 | Braga – Portugal

Luso Guest House ©2023. All rights reserved.
License number: 97576/AL

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